CEC Online Links
http://www.customer-service.com/serviceculture.cfm
Provides quality customer service tips

http://www.resumegenie.com/jobs.asp?job=CustomerRRelations
Customer relations job postings, salary information, and job search tips

http://www.fraud.org
National Fraud Information Center for consumer protection

Interactive Activities
Test your knowledge of chapter terms and definitions with eFlashcards or crossword puzzles.

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