When calling or writing to inquire about an order, or to report
a discrepancy, please have the following information available
(refer to your invoice or packing slip):
- Account number
- Control number
- Purchase order number
- Invoice number
- ISBN(s) of title(s) in question
- Date of order placement or return
Upon receipt of your order, please check your shipment carefully.
If carton(s) are missing or damaged, please note so on the Bill
of Lading before you sign it. Do not stamp or distribute books
until you have verified the accuracy of the order. If there
is an error, notify your service representative promptly. Please
have available the total number of carton(s) received.